Support
We read every message and respond within one business day. Start with the FAQ below — it covers the most common questions. If you don't see your answer, contact us directly.
Contact us
Frequently asked questions
How do I sign in?
Use your email and password, or tap Continue with Apple / Continue with Google. New accounts receive a verification email; tap the link, then open the app and tap "I've verified".
I didn't receive the verification email.
Check your spam folder first. Still nothing? Tap Resend verification email on the verification screen. If it still doesn't arrive after a few minutes, email us at horizonshift001@gmail.com and we'll verify your account manually.
How do I reset my password?
On the Sign In screen, tap Forgot Password?, enter your email, and tap Send Reset Link. You'll receive an email with instructions. The link expires in 1 hour for security.
How do I approve a deliverable?
Open the Creative Hub tab → Deliverables. Tap the item marked "In Review" → tap Approve Deliverable, then confirm. If you need changes, tap Request Revision and leave a comment for the team.
How do I start a new project or campaign?
On the Dashboard, tap the New Request quick action, or open the Projects tab and tap the + button in the top-right. You can use one of our templates or start from scratch.
How do I change dark mode or notifications?
Open the Profile tab → Preferences. Toggle Dark Mode, Push Notifications, or Email Updates. Changes apply immediately.
How do I delete my account?
Open Profile → scroll to Danger Zone → tap Delete Account. You'll be guided through a confirmation, a security re-authentication step, and a final confirmation. Once complete, your account and all associated data are permanently removed. This cannot be undone.
Is my data secure?
Yes. Sign-in sessions are protected by device encryption and stored in the system Keychain. All network traffic uses HTTPS (TLS). We do not use third-party advertising or tracking SDKs. See our Privacy Policy for full details.
Which iOS version do I need?
iOS 18.0 or later, on any iPhone (or iPad in Compatibility mode). The app is optimized for iPhone 16/17-class hardware but runs smoothly on earlier models that support iOS 18.
Who is the app for?
Graphin Vibes is for anyone managing creative work on iPhone — freelance designers, brand managers, marketing leads, studio owners, and the collaborators they invite. There is no pre-approval, invitation, or affiliation required. Download it, sign up, and you're in.
Known issues
We keep a short list of things we're actively working on. If you run into any of these, it's already on our radar:
- iPad-specific layout optimisations are in progress for a future update.
- Push notifications for new deliverables will arrive in a future release.
Report a bug or request a feature
Email horizonshift001@gmail.com with:
- A short description of what happened
- Steps to reproduce
- Your iOS version and iPhone model (Settings → General → About)
- A screenshot or screen recording if possible